Customer Care
Help Centre
Answers and contact details for your HANG order.
Exchanges & store credit
- Can I return an item for a refund?
- No monetary refund is provided for change of mind, fit, size or colour preference. You can request an exchange or store credit within 7 days of delivery.
- How do I request an exchange or store credit?
- Contact orders@hangofficial.com or WhatsApp +91 96641 10274 within 7 days of delivery with your order number. Please wait for approval before sending anything back — unapproved returns are not accepted.
- What condition must the item be in?
- Unused, unworn, unwashed and unaltered, with original tags and packaging intact.
- Who pays for return shipping?
- You pay reverse shipping for size, fit or preference exchanges. If we sent a wrong, damaged, defective or materially misdescribed product, HANG pays and provides the remedy required by Indian consumer law.
- How does store credit work?
- Store credit equals the eligible product value (original shipping excluded), comes as a unique single-use code, is non-transferable and is valid for 6 months.
- Are any items excluded?
- Sale/clearance items, jewellery and accessories, and customised products are not eligible for change-of-mind exchange unless defective, damaged, wrong or materially misdescribed.
Order cancellation
Need to cancel your order?
Please contact HANG as soon as possible by email or WhatsApp and include your order number.
Email: orders@hangofficial.com
WhatsApp: +91 9664110274
Orders can be cancelled only before dispatch. Approved cancellations of prepaid orders are refunded to the original payment method. Once an order has been dispatched, it cannot be cancelled.