Privacy Policy

HANG CLOTHING, trading as “HANG”, respects your privacy and is committed to handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit hangofficial.com, create an account, place an order, contact us, subscribe to marketing communications or otherwise interact with HANG.

In this Policy, “HANG”, “we”, “us” and “our” refer to HANG CLOTHING. “You” and “your” refer to customers and visitors using our website and services.

Depending on how you use our website, we may collect:

Identity and contact information

• Name
• Email address
• Telephone or WhatsApp number
• Billing address
• Delivery address
• PIN code
• Account login information

Order and transaction information

• Products purchased
• Selected sizes, colours and variants
• Order number
• Order value
• Payment method and payment status
• Delivery and tracking information
• Returns, exchanges and refunds
• Coupons and promotional offers used

Payment information

Payments may be processed by third-party payment providers such as Razorpay. HANG does not ordinarily receive or store your complete card, bank-account or UPI credentials. We may receive transaction references, payment status and limited payment-related information required to process and reconcile your order.

Website and technical information

• Internet Protocol address
• Device and browser information
• Website activity
• Pages and products viewed
• Referring website
• Login and session records
• Cookies and similar technologies
• Approximate location derived from technical data

Communications

We may retain information you provide through:

• Contact forms
• Email
• Telephone or WhatsApp
• Return and exchange requests
• Product reviews
• “Notify Me” requests
• Customer-support enquiries
• Surveys, competitions or promotions

Media submitted by you

If you report an incorrect, damaged or defective product, you may provide photographs or videos. We will use this material to assess and resolve your request.

Please avoid including unrelated personal or sensitive information in uploaded photographs, videos or communications.

We collect personal data:

• Directly from you
• Automatically through the website and cookies
• From payment providers
• From delivery and courier partners
• From authentication and website-service providers
• From social-media platforms when you interact with our official pages
• From marketing or analytics services, where enabled

We may process your personal data to:

• Create and manage your account
• Receive and process orders
• Confirm payments
• Arrange delivery
• Provide tracking updates
• Process returns, exchanges and refunds
• Issue invoices and maintain tax and accounting records
• Respond to customer enquiries
• Provide sizing and product assistance
• Detect and prevent fraud, misuse and security incidents
• Maintain website security and performance
• Manage product reviews
• Maintain wishlists and recently viewed products
• Send product-availability notifications requested by you
• Improve our products, website and customer service
• Produce business and sales analytics
• Comply with legal, regulatory, tax and accounting obligations
• Establish, exercise or defend legal claims

We will use your personal data only for a lawful purpose and in accordance with applicable law.

We may send promotional emails, messages or WhatsApp communications where you have chosen to receive them or where otherwise permitted by law.

You can withdraw your marketing consent at any time by:

• Selecting the unsubscribe link in an email
• Following the opt-out instructions in the message
• Contacting us at hangwithme04@gmail.com

Withdrawing marketing consent will not prevent us from sending essential communications relating to an order, payment, return, refund, account security or customer-service request.

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Maintain your shopping cart
• Remember your preferences
• Keep you signed in
• Protect accounts and transactions
• Measure website traffic and performance
• Understand how visitors use the website
• Support advertising and remarketing, where enabled

Essential cookies may be required for the website to operate. Where consent is required, non-essential analytics and advertising cookies will not be activated until you make a selection.

You can manage cookies through the website’s cookie settings and your browser settings. Blocking some cookies may affect website functionality.

We may share only the information reasonably necessary with:

• Website hosting and database providers
• Payment gateways and payment processors
• Courier, shipping and logistics providers
• Email, SMS and WhatsApp communication providers
• Account authentication and security providers
• Analytics and advertising providers, where enabled
• Accountants, auditors and professional advisers
• Government, tax, regulatory or law-enforcement authorities where legally required
• Service providers assisting with customer support, fraud prevention or website operations

These providers may process information only for the relevant service, subject to their respective obligations and privacy practices.

We do not sell or rent your personal data in exchange for money.

Some technology providers may process or store information outside the state or country in which you live. Where personal data is transferred or processed outside India, we will take reasonable steps to use appropriate providers and comply with applicable legal requirements and government restrictions.

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including:

• Completing orders and providing customer support
• Maintaining tax, invoice and accounting records
• Handling returns, refunds and disputes
• Preventing fraud and protecting the website
• Meeting legal and regulatory requirements
• Establishing or defending legal claims

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable retention obligations.

Deleting an account may not result in the deletion of records we are legally required to maintain, including invoices, payment records and transaction information.

We use reasonable administrative, technical and organisational measures designed to protect personal data, including access controls, secure authentication, restricted administrative permissions and encrypted communications where supported.

However, no internet transmission or electronic storage system is completely secure. You are responsible for protecting your password and should contact us promptly if you suspect unauthorised use of your account.

Subject to applicable law, you may request:

• Information about the personal data we process
• Access to your personal data
• Correction of inaccurate or incomplete information
• Erasure of data that is no longer required
• Withdrawal of consent
• Closure of your customer account
• Removal from marketing communications
• Information about how to raise a grievance
• Nomination of another individual to exercise applicable rights in specified circumstances

We may need to verify your identity before processing a request. Certain information may be retained where required by tax, accounting, consumer-protection or other applicable laws.

To submit a privacy request, email hangwithme04@gmail.com with the subject line “Privacy Request”.

The HANG website and products are not specifically directed at children. Individuals who are not legally capable of entering into a purchase contract should use the website only with the involvement and consent of a parent or lawful guardian.

We do not knowingly seek to collect children’s personal data for behavioural advertising or unrelated profiling. If you believe a child has provided personal data without appropriate authorisation, contact us so that we can review the matter.

If you submit a product review, photograph, comment or other content for publication, selected information—such as your first name, review and submitted media—may appear publicly after moderation.

Do not submit content containing private information about yourself or another person. You may contact us to request removal, subject to legal and record-keeping requirements.

Our website may contain links to Instagram, payment providers, courier services or other third-party websites. Their services are governed by their own privacy policies. HANG is not responsible for the privacy practices or content of third-party websites.

We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations. The revised version will be published on this page with an updated effective date.

Material changes may also be communicated through the website or contact information associated with your account where appropriate.

If you have a question, privacy request or complaint, contact:

We will acknowledge and address grievances within the period required by applicable law.