Terms & Conditions

These Terms and Conditions govern your access to and use of hangofficial.com and your purchase of products from HANG.

The website is operated by HANG CLOTHING, trading as HANG, from 235, Model Town, Opposite Sector 13, Hisar, Haryana 125001, India.

By accessing the website, creating an account or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.

You must be legally capable of entering into a binding contract to place an order. If you are under the applicable age of contractual capacity, the website must be used and purchases made only with the involvement of a parent or lawful guardian.

You are responsible for ensuring that the information you provide is accurate, complete and current.

You may purchase as a guest or create a customer account where this functionality is available.

You are responsible for:

• Keeping your login credentials confidential
• Providing accurate account information
• Restricting unauthorised access to your device
• Informing HANG promptly of suspected unauthorised account activity

We may suspend access where reasonably necessary to protect the customer, HANG or the website from suspected fraud, misuse or security risks.

We aim to provide accurate product descriptions, photographs, videos, measurements, colours, fabric information, care instructions, prices and availability.

However:

• Screen settings may cause colours to appear differently
• Handmade, textured or natural materials may have minor variations
• Measurements may have reasonable manufacturing tolerances
• Product packaging may change
• Photographs may include styling items that are not included with the purchased product

Please review the product description and “What’s Included” information before ordering. Jewellery or accessories shown with trousers are not included unless expressly listed as part of the product or bundle.

Size charts are provided as guidance. Customers should review the relevant product measurements before ordering because sizing may vary between products and designs.

HANG cannot guarantee that a particular size will fit every customer. Eligible size exchanges remain subject to stock availability and the Returns and Exchanges Policy.

All prices are displayed in Indian Rupees and are inclusive of applicable taxes unless clearly stated otherwise.

Prices may change without notice, but a price change will not normally affect an order already accepted by HANG.

If a product is listed at an obviously incorrect price because of a technical, typographical or administrative error, we may contact you before processing the order. You may confirm the order at the correct price or cancel it for a full refund.

Placing an order constitutes an offer to purchase the selected products. An automated acknowledgement confirms that we received your order; it does not necessarily confirm final acceptance.

An order is accepted when HANG confirms it for processing or dispatch, subject to:

• Successful payment or Cash on Delivery approval
• Stock availability
• Accurate delivery information
• Fraud and security checks
• PIN-code serviceability
• Compliance with purchase limitations
• Correction of manifest pricing or listing errors

We may reject or cancel an order for a legitimate reason, including unavailable stock, payment failure, suspected fraud, delivery restrictions or an obvious pricing error. If payment has been received for a cancelled order, it will be refunded using an appropriate method.

Adding a product to the cart does not reserve it. Products may become unavailable before checkout is completed.

Products marked “Coming Soon” or “Under Processing” cannot be purchased unless pre-orders have been expressly enabled. A “Notify Me” request does not reserve a product or guarantee its future availability or price.

Available payment methods may include:

• UPI
• Debit or credit card
• Net banking
• Other methods offered through Razorpay
• Cash on Delivery for eligible orders and locations

Online payments are processed through an authorised third-party payment provider. HANG does not ordinarily store complete card, banking or UPI credentials.

An order will not be treated as paid until payment has been successfully verified. If money is debited but the order is not confirmed, contact us with the transaction reference so the matter can be investigated.

Discounts and coupon codes are subject to their stated conditions, including:

• Minimum order value
• Eligible products or categories
• Start and expiry dates
• Usage limits
• Customer eligibility
• Payment method
• Delivery location
• Whether combination with another offer is permitted

Unless expressly stated:

• Coupons cannot be exchanged for cash
• Only one coupon may be used per order
• Automatic discounts and coupons may not be combined
• Cancelled or returned items may affect discount eligibility
• Refunds will reflect the amount actually paid
• Discounts cannot be applied retrospectively

We may refuse or reverse a discount obtained through misuse, manipulation, duplicate accounts or an evident technical error.

HANG currently delivers to serviceable locations within India.

Our recommended standard terms are:

• Processing time: 1–2 working days
• Standard delivery: approximately 4–7 working days after dispatch
• Standard shipping fee: ₹99
• Free shipping: orders of ₹1999 or more

Delivery estimates are not guaranteed. Delays may occur because of courier operations, weather, public holidays, high order volumes, government restrictions, inaccurate addresses or other circumstances outside our reasonable control.

Customers must provide a complete delivery address and reachable telephone number. Additional delivery costs caused by an incorrect address, repeated failed delivery or refused parcel may be charged where legally permissible and disclosed.

Risk in the product passes in accordance with applicable law upon delivery to the customer or authorised recipient.

Cash on Delivery may be limited by:

• PIN-code serviceability
• Order value
• Product type
• Previous failed or refused deliveries
• Verification requirements

We may contact you to confirm a Cash on Delivery order. Failure to confirm may result in cancellation.

Repeated refusal of valid Cash on Delivery orders may lead to restriction of this payment option for future purchases.

Please inspect your order promptly after delivery.

If a product is incorrect, damaged, defective or missing, contact us as soon as reasonably possible and provide:

• Order number
• Description of the issue
• Clear photographs or video
• Packaging and shipping-label photographs where relevant

Do not use, wash, alter or remove the tags from a product you intend to report as incorrect, damaged or defective, except where reasonably necessary to identify the issue.

Eligible products may be returned or exchanged when a request is submitted within 7 calendar days of delivery.

To qualify:

• The product must be unworn, unwashed and unused
• Original tags and packaging must remain intact
• Proof of purchase is required
• The product must be free from stains, odour, damage or alteration
• The product must meet any additional eligibility conditions stated on its page

Size exchanges are subject to stock availability.

The following may be excluded where legally permissible and clearly disclosed:

• Final-sale products
• Customised or altered products
• Products that have been worn, washed or damaged after delivery
• Hygiene-sensitive jewellery
• Products returned without original tags
• Items expressly marked non-returnable before purchase

These exclusions do not remove any rights available for products that are defective, incorrectly supplied or otherwise covered by mandatory consumer protections.

Returned products will be inspected before approval.

Approved refunds will normally be issued to the original payment method. Cash on Delivery refunds may require verified bank or other suitable payment details.

Original shipping fees are normally non-refundable unless the product was defective, damaged or incorrectly supplied. The time taken for refunded funds to appear may depend on the bank or payment provider.

Where part of a discounted order is returned, the refund may be recalculated based on the discount conditions and the amount actually paid for the returned product.

You may request cancellation before dispatch. Cancellation cannot be guaranteed after processing or dispatch has begun.

HANG may cancel an order because of:

• Stock unavailability
• Payment failure
• Suspected fraudulent activity
• Delivery restrictions
• Incorrect product or price information
• Events outside our reasonable control

If HANG cancels a prepaid order, the eligible amount will be refunded.

You may be permitted to submit product reviews, photographs, videos or comments.

By submitting content, you confirm that:

• It is based on your genuine experience
• It is accurate to the best of your knowledge
• You own it or have permission to submit it
• It does not infringe another person’s rights
• It is not unlawful, abusive, misleading or defamatory
• It does not contain confidential or private information

You grant HANG a non-exclusive, royalty-free licence to display and use approved content for website and brand-related purposes. You may contact us regarding future removal, although removal may not affect material already lawfully used.

HANG may moderate or remove content that violates these Terms but will not manipulate reviews to create a misleading impression.

The HANG name, logo, website design, text, product photographs, videos, graphics and other brand materials are owned by or licensed to HANG CLOTHING and are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. You must not reproduce, sell, distribute, scrape, modify or commercially exploit website content without written permission.

You must not:

• Use the website for unlawful or fraudulent activity
• Provide false information
• Interfere with website security
• Attempt unauthorised access to accounts or systems
• Introduce viruses or malicious code
• Scrape or extract data through automated methods without permission
• Abuse coupons, refunds or Cash on Delivery
• Impersonate another person
• Infringe intellectual-property or privacy rights
• Submit unlawful, misleading, abusive or defamatory content

The website may use third-party services for payment processing, delivery, hosting, authentication, analytics and communications.

HANG is responsible for its own obligations but is not responsible for independent third-party websites or services outside its reasonable control. Use of a third-party service may also be subject to that provider’s terms and privacy policy.

We aim to keep the website secure and available but cannot guarantee uninterrupted or error-free operation. Access may be suspended temporarily for maintenance, security, technical failures or circumstances outside our reasonable control.

We may update, modify or discontinue website features where reasonably necessary.

Nothing in these Terms excludes or limits liability or customer rights that cannot lawfully be excluded.

Subject to applicable law, HANG will not be responsible for:

• Indirect or consequential losses not reasonably foreseeable
• Losses caused by misuse of a product
• Losses caused by inaccurate information supplied by the customer
• Delays outside our reasonable control
• Unauthorised account use caused by a customer’s failure to protect login details
• Third-party services outside our reasonable control

Any limitation will apply only to the extent permitted by law.

HANG will not be responsible for delay or failure caused by events outside its reasonable control, including severe weather, natural disasters, transport disruption, strikes, epidemics, government restrictions, telecommunications failures or courier-network disruption.

We will take reasonable steps to reduce the impact and communicate material delays where practical.

These Terms are governed by the laws of India.

Please contact us first so that we can attempt to resolve any concern. Nothing in these Terms prevents a customer from using any consumer commission, regulator, court or dispute-resolution mechanism available under applicable law.

Subject to mandatory consumer rights and applicable jurisdictional rules, disputes relating to HANG’s business operations may be handled by the competent courts in Hisar, Haryana.

We may update these Terms to reflect changes to our products, services, business practices or applicable law. Updated Terms will be published on this page with a revised effective date.

The Terms applicable when an order is placed will ordinarily govern that order unless a legal or regulatory requirement provides otherwise.

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

For questions, complaints or order-related concerns, contact:

Please include your name, order number and a clear description of the issue. HANG will acknowledge and address grievances within the period required by applicable law.