Exchange, store credit & cancellation policy

• You may request an exchange or store credit within 7 calendar days of delivery.
• No monetary refund is provided for change of mind, fit, size, colour preference or any other non-defective return.
• Products must be unused, unworn, unwashed and unaltered, with original tags and packaging intact.
• Exchanges are subject to stock availability.

• Contact orders@hangofficial.com or WhatsApp +91 96641 10274 within 7 days of delivery, quoting your order number, before sending anything back.
• Returns sent without prior approval will not be accepted.

• You bear the reverse-shipping charges for size, fit or preference-based exchanges.
• If we send a wrong, damaged, defective or materially misdescribed product, HANG bears the return and replacement shipping cost and provides the remedy required under applicable Indian consumer law. Please share photographs or video with your request.

• Store credit equals the eligible product value and excludes original shipping charges.
• Each store credit has a unique code, is non-transferable, can be used once and is valid for 6 months from issue.

Sale or clearance items, jewellery and accessories, and customised products are not eligible for change-of-mind exchange or store credit, unless they are defective, damaged, wrong or materially misdescribed.

Monetary refunds are issued only for approved cancellations of prepaid orders before dispatch, or where required under applicable Indian consumer law for wrong, damaged, defective or materially misdescribed products. Refunds go to the original payment method; bank processing times may apply.